TILT Service Standards
What our clients can expect, and what we stand behind.
Your advisor is chosen for a verified track record in businesses like yours and your local market. We lead your engagement through the same steps every client gets, from the first conversation to the signed lease.
Our commitment to you:
Professional conduct
The standard:
Your advisor works with professionalism and respect at every step, with you, with landlords and their brokers, and in the wider market.
Why this matters:
How your advisor carries your requirement shapes how landlords treat it. Slow replies or careless work can weaken your negotiating position without you seeing it happen.
One point of contact, start to finish
The standard:
We lead your engagement and are your day-to-day contact throughout. We bring in one advisor, a specialist in businesses like yours, for knowledge of your market and your type of space.
Why this matters:
When several brokers work the same requirement, no one is clearly responsible for it. With one point of contact, your requirement is presented consistently, which is what landlords take seriously.
Prompt response
The standard:
TILT reaches out within 1–2 business days of receiving your requirements.
Why this matters:
When you reach out, you shouldn't have to wait to hear back.
More than what's advertised
The standard:
Your advisor looks at space that's advertised and at options that aren't but may be available through relationships in the market, and checks each one against your requirements before you tour.
Why this matters:
The right space isn't always the most visible one. Options that aren't advertised take time and local relationships to find, and they're easy to miss without an advisor focused on your requirement.
Clear numbers, side by side
The standard:
We explain each recommendation in plain language and run each option through the same analysis. No two spaces line up neatly: the square footage, rent, annual increases, operating expenses, lease length and concessions like free rent all differ. A building with a lower rent may have steeper increases or a little more space. We factor these in, so you can compare what each space will cost over the lease on equal terms.
Why this matters:
The lowest rent isn't always the lowest cost. Without a clear side-by-side comparison, it's easy to misread what a space will really cost over the lease, or to miss a cost entirely.
Conflicts disclosed up front
The standard:
TILT represents tenants only and is never on both sides of a lease negotiation. Your advisor may represent landlords in their own practice, and if your advisor's firm lists one of your options, you'll know up front. In every negotiation, TILT represents you, and only you.
Why this matters:
Because TILT doesn't represent landlords, there's no landlord business to protect when we negotiate. We can push for your terms without weighing how it affects future deals.
From first conversation to signed lease
The standard:
We lead the work and represent you directly, reviewing your options and the key terms at each step. Your advisor brings what they know about the buildings you're considering and what the market will support.
Why this matters:
Every decision draws on both: our read of the deal and a specialist's knowledge of the buildings.
The same standard for every client
The standard:
Every client gets the same attention and the same steps, regardless of size.
Why this matters:
Size doesn't make the work simpler. A smaller requirement takes the same specialized knowledge to get right.
A resource for the life of your lease
The standard:
After you sign, we remain your resource. If an issue comes up with your landlord, such as a delivery condition that wasn't met, an operating expense charge you don't understand or a problem with building management, we'll help you understand where you stand, advocate for you, and point you to an attorney or accountant when the issue calls for one.
Why this matters:
A lease runs for years, and issues with the landlord often come up after you move in. You'll have someone who knows how landlords look at them.
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